I played around with the document in both Zoho and Google. It was easier to just "get right to work" on the google document, but to start editing it in Zoho I had to copy the url into the search window to bring up the document. I found them both easy to use - although I found I had to do a lot of scrolling with the zoho since the display was in such a big window.
I think for ease of use I would send customers to Google - especially those who aren't experienced using word. Perhaps Zoho is more "powerful" but the average user may not need that.
I think the Founding Fathers would be rolling over in their graves, but that's a whole other post!
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